Operating Hours Ligonier’s operating hours are 8:00 a.m. – 8:00 p.m. ET, Monday through Friday. During high call volume hours or peak seasons, you may opt to leave a voicemail with your contact information. We will acknowledge your call or email within forty-eight business hours.
__Returns / Credits __ Please contact our Care Team to process your return if any of the following conditions have been met.
- “New, Original Condition” – New, originally manufactured condition of product as intended by the publisher for sale. May also be described as undamaged; in the original packaging; or not soiled, torn, or otherwise worn; which allows the product to be sold as new.
- “Damaged Product” – Product damaged during the shipping process.
- “Defective Product” – Product shows no signs of wear or abuse, but was defective from the manufacturer.
Refunds Eligible returns (see product definitions above) will be issued a full refund for the product if requested and returned within ninety days of purchase. For additional information, please call our Care Team at 800-435-4343. If you prefer to email us, you can reach us at firstname.lastname@example.org. Your return may be directed to the following address to receive a refund:
Ligonier Ministries Returns c/o Impact Proven Solutions 4600 Lyndale Ave. North Minneapolis, MN 55412
Print the Order Number and Student Number prominently on the outside of the return shipment.