Before my call to pastoral ministry, I worked in a family garden center business. There I witnessed firsthand the growth of the modern consumer mentality. In the 1980s, large garden center chain stores had adopted the 100 percent money-back guarantee for a customer’s dead plant. Soon, our small family business met with more demanding and unreasonable customers. A man would approach our storefront with a dead azalea and a soured countenance. “Do you think,” I might ask, “that while you were in the Bahamas, your plant might have suffered a lack of water?” The angry retort would invariably follow …
Rev. Don Bailey is associate pastor of Saint Andrew’s Chapel in Sanford, Fla.