Frequently Asked Questions
Audio & Video
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How do I download your audio and video?
The files you have purchased will be listed on your dashboard under My Account in the upper right hand corner of the home page.
- Login to your account.
- Click on My Learning Library.
- The next page will list the files that are available to you for download.
- Next to the title of the series will be a link to Show All click on this to see the individual messages included in the series.
- To the right of each message title you will have the options to Stream, Download Audio, or Download Video.
- Click on any of those options to stream from our website or download the files to your computer.
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I was unable to finish downloading my MP3 purchases. How can I get them?
There is library of the downloadable files you have purchased which can be accessed at any time. You can retrieve your downloads by clicking on My Learning Library in your dashboard.
Go to the homepage. Click Sign In or Create Account at the top-right corner of the screen.
After signing in click on My Account then on My Learning Library. The library of downloads should be there for you to download. If you have any problems please email us at service@ligonier.org. -
What if something happens to the file I downloaded (computer crash, accidentally erased, etc)?
You may re-download audio, video, and eBook files that you have purchased at any time. To do so, sign in to Ligonier.org. Click Sign In or Create Account at the top-right corner of the screen.
After signing in click on My Account then on My Learning Library. The library of downloads should be there for you to download. If you have any problems please email us at service@ligonier.org. -
Can I burn media that I download to discs (audio to CDs/video to DVDs)?
You may burn one copy of media that you have purchased and downloaded for personal use only (if that one is damaged, you can burn another).
For burning downloaded audio to either audio CDs or MP3 CDs, we recommend using iTunes. For burning videos that you have downloaded, we recommend iDVD for Macs and DVD Maker for Windows Vista and Windows 7.
If you are using Windows XP there are no free products we can recommend, but we do recommend Roxio Video Lab 10 ($49.99).
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Why can’t I play audio and video on your website?
To use our media player, Adobe Flash Player is required. Please install the latest version to access our website media.
If you continue to have problems, try upgrading your web browser.
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Can I put the MP4 files I download from the Ligonier website onto a DVD that will play on my television’s DVD Player or in the DVD Player on my personal computer?
Yes, depending on if you have DVD authoring software on your computer that is able to accept MP4 files as source video. If you own an Apple™ computer then the program called iDVD will accept our downloadable MP4 files with no modification. If you are a Windows™ user then we would suggest checking online for DVD authoring software available for PC users. Some titles we have seen that appear to be accepting of MP4 files as source files are as follows: "Sony DVD Architect", "Wombie Easy DVD", "Roxio MyDVD", "Power Producer", & "WinX DVD Author" (further information and reviews can be found here).
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How do I get the audio from your CDs and DVDs onto my computer or onto an iPod or iPhone?
We recommend using Apple’s iTunes software - free download at:
http://www.apple.com/itunes/download/
- Insert CD/DVD into computer
- Open iTunes
- In the bottom right corner of the iTunes window select “Import CD”
- The audio will begin importing the audio onto your computer
- With your iPod connected to your computer, simply drag the audio from the iTunes LIBRARY/Music to the icon for your iPod or iPhone which will also appear in the left column (eg. – “Jane’s iPod”)